Anyone having problems with Telstra T-Hub?

My understanding of T-Hub that is basically incorporates ADSL ( cable ), Wi-Fi, land line and TV and all into one box? I worked for Telstra for 35 years, and if this a modem then that is where Telstra's responsibility end's. If your not getting any satisfaction the words "complaint to the Ombudsman" goes a long way. If they are using the copper infrastructure, then you need to get them to ping your T-Hub, as the infrastructure can be faulty ok for voice bit not high speed data? Or ask them if they can run a "bit error rate package" ? My guess is they won't know how to do it? the ideat is to run the tedt from your PC and see if the "errors" received are within tolerance, theoretically there shoud be none, but we haven't got fibre in every home in OZ yet? My guess is will be the infrastructure, and the should repair it fairly quick, Don't have a go at the first person you talk to, just ask them "if you can't say yes to my questions , then can i speak to someone in Australia ( some call centres are overseas) who can say YES like your supervisor"